We have done all the hard thinking for you so you can concentrate on your expertise. Set up our automated system today and watch your online reputation grow and your client referrals increase.
Our platform sends customised email messages throughout the post booking, pre and post departure period so you can be sure that in addition to your in person support, you are enabling your client with customised and personal messages into their inbox.
We can automate by integrating with your existing CRM or booking reservation software such as TARSC
Long-term, consistent use of our platform will gain you testimonials, online reviews and better SEO visibility.
CLIENTS GIVE FEEDBACK
We know how to get your client promoters talking. Have testimonials and reviews posted directly to Facebook, Google or directly to your website.
Our review process ensures that only clients that post positive reviews are asked to leave a review either on your website, Facebook or Google. Poor client experiences are captured privately so you can follow up to resolve their issue.
Automating a sequence of emails with your client once they are booked ensures that they can easily access your range of additional upsells ( such as airport car parking, ski lift passes, cruise excursions etc.), as well as being able to leave you a review and refer you at any stage.
Our system can be integrated with your existing booking system e.g. TARSC, so that once a client is booked a sequence of emails ( which you set and agree wording on) are sent in a timeline that you set. Examples would be:
Check out the remaining tabs to see these emails sequences in action
When a client is booked, an automated email is sent to thank them for booking. This is also a time when you can request a review if you would prefer clients to review your holiday booking service rather than the actual holiday itself
At a set time before your client travels this automated email is sent to prompt the client for upsells such as airport car parking
This email is not just about extra commission, although of course that helps. Clients want to be guided to ensure that all of their holiday is booked safely. They can be sure that you will only recommend reputable companies at good value so you not only assist them with this element of their trip, but you gain commission as a result.
For clients taking cruises, this is an ideal time to upsell cruise excursions that may have been omitted during the booking process
Your welcome home email is a chance to:
You can use the system by simply adding each new booking to an online form that we give you access to. This can include fields such as ‘sale staff’ to personalise the communications and also Destination and Holiday Type allowing you to further personalise the emails.
Additionally we can build connections with your reservation software ( e.g. TARSC ) so that when you ‘book’ a client holiday, the correct information is passed to our system so that all sequenced communications are triggered.
Boost your online reputation so that new prospects can see first hand your excellent service testimonials without lifting a finger. We ask your satisfied clients to review you online in a method that suits them, so upping engagement.
Positive reviews on social networks will bring prospects directly to your door
Upsell Holiday Essentials such as Airport Parking, Airport Hotels and Insurance
Grow your online reputation to help drive potential new clients to your door
Inspire your loyal clients to promote your business to their friends
Engage your clients with useful information so they think less of the price and more of the value you bring